The Active Participation Guarantee

Buying an ongoing wellness program for your team is a real risk on HR's side — you're committing monthly budget to something employees might not actually use. If participation stalls, HR is the one left explaining a wasted line item to leadership, month after month. Most wellness perks fail quietly, and nobody catches it until it's too late to fix.

That's why we track participation automatically, inside the coaching app — no self-reporting, no guessing. A team member counts as active if they log at least one workout, habit check-in, or challenge activity in a given week. We check your team's weekly active participation rate against a 40% benchmark at the end of every month, not just once.

If a month comes in below that benchmark, we act immediately: a free re-engagement push that week — direct outreach to inactive employees and a revamped challenge to re-spark interest — at no additional charge. No bill impact yet; this is us fixing it first.

If the next month is still below 40% despite that push, that month's bill is automatically cut 50% — you don't pay full price for a month your team didn't show up for. If it happens a third month running, we get on a call and restructure the program together, rather than keep discounting something that clearly isn't working for you.

This is a working commitment, not a marketing line. We're watching the numbers live and acting on them before they become a wasted line item for you.